Case Study: Mister Car Wash cut turnover 20% training 7,000+ staff on Absorb LMS
Key results
The challenge
As Mister Car Wash grew to more than 400 locations, relying on site managers to convey knowledge to new hires left training inconsistent and created compliance risk. The company needed standardized, regulated onboarding and development at scale.
The solution
Mister Car Wash built a learning and development program called Mister Learn on Absorb LMS with Absorb Engage, delivering structured onboarding, professional development, and on-the-job micro-learning to 7,000+ headquarters and field staff.
“[Absorb LMS] was particularly valuable for new hires, who undergo 5-8 days of training that includes 5–10-minute micro-learning courses designed to target performance objectives.”
JMJenny MerrittDirector of Learning & Development, Mister Car Wash
The results, in context
Mister Car Wash decreased employee turnover rates by 20% after standardizing training through Mister Learn for its 7,000+ users. New hires complete 5-8 days of training built around 5-10-minute micro-learning courses targeting performance objectives. The program won a silver medal for "Best Hybrid Learning Programme" at the 2022 Brandon Hall Group HCM Excellence Awards.