Case Study Deskcasestudydesk.com
Product

Gladly Gladly Voice/IVR: sourced case studies

Every documented customer result that used Gladly Gladly Voice/IVR, each traceable to its original published source.

35x
Agent capacity growth
Media

Condé Nast scales customer care 35x across 18 brands with Gladly

Condé Nast · Sourced July 23, 2026
68%
AI resolution rate
Retail

The Black Tux resolves 68% of contacts with AI on Gladly

The Black Tux · Sourced July 23, 2026