Product
Gladly Email: sourced case studies
Every documented customer result that used Gladly Email, each traceable to its original published source.
35x
Agent capacity growth
Media
Condé Nast scales customer care 35x across 18 brands with Gladly
Condé Nast · Sourced July 23, 2026
~90%
First contact resolution
Ecommerce
ProClip USA lifts first contact resolution to ~90% with Gladly
ProClip USA · Sourced July 23, 2026
68%
AI resolution rate
Retail
The Black Tux resolves 68% of contacts with AI on Gladly
The Black Tux · Sourced July 23, 2026