Product
Dixa Dixa Customer Service Platform: sourced case studies
Every documented customer result that used Dixa Dixa Customer Service Platform, each traceable to its original published source.
2x
productivity per hour
E-commerce / Retail
Oliver Bonas doubles productivity per hour and holds 90% CSAT with Dixa
Oliver Bonas · Sourced June 1, 2025
+17%
increase in customer retention
E-commerce / Retail
Rapha lifts CSAT 14% and customer retention 17% with Dixa
Rapha · Sourced June 1, 2025
+87%
increase in calls answered
E-commerce / Retail
Royal Design increases calls answered 87% and cuts email response time 45% with Dixa
Royal Design · Sourced June 1, 2025
50 min
email response time, down from 5 days
E-commerce / Retail
tink cuts email response time from 5 days to 50 minutes with Dixa
tink · Sourced June 1, 2025