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Contact Center AI: sourced results

Vendors and case studies with documented, sourced customer outcomes in Contact Center AI.

Companies

Balto logoBalto
Sourced

9 sourced case studies, revenue impact up to $3.2M

$3.2M
Top documented revenue impact
Contact Center AI
9 studies
Cresta logoCresta
Sourced

Contact centers report lower handling costs and higher revenue after deploying Cresta

$2.37M
Added annual revenue (Aptive)
Contact Center AI
5 studies
Level AI logoLevel AI
Sourced

AI-native QA and conversation intelligence for contact centers

$365K+
Annual gains (Via Transportation)
Contact Center AI
2 studies
Parloa logoParloa
Sourced

European insurers and an airport cut wait times with Parloa AI agents

96%
routing accuracy at Swiss Life
Contact Center AI
4 studies
Replicant logoReplicant
Sourced

Voice AI that resolves call-center volume at peak

$1.5M
documented annual savings (ECSI)
Contact Center AI
6 studies

Case studies

100x
Lower cost per inference (vs GPT-4)
contact-center-ai

Cresta reported 100x lower cost per inference vs GPT-4 with Fireworks AI

Cresta · Sourced Jul 2026