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Cohere logoSourced evidence · 2 studies

Cohere: Customer Results & Case Studies

Enterprise AI platform for language models, search, and agents.

Verdict summaryUpdated July 30, 2026
+30%
Search-result quality
3x
API call volume
90 days
Support transformation
Documented customersCoreWeave and DraftWise

Is Cohere trustworthy?

Cohere is an independent enterprise AI company founded in 2019 and headquartered in Toronto, Canada. The quantified outcomes indexed here are traced to Cohere's own published case-study pages for CoreWeave and DraftWise and dated to their publication. The figures are the companies' own published claims.

What results do customers get?

+30%
Search-result quality
DraftWise internal benchmarks
3x
API call volume
DraftWise backend
90 days
Support transformation
CoreWeave, to production
4.9-5.0
CSAT maintained
CoreWeave, majority of tickets

Who uses Cohere?

CW
CoreWeave
Technology
DW
DraftWise
Legal Tech

Cohere at a glance

Founded2019
HQToronto, Canada
CategoryEnterprise LLM
Documented studies2

Frequently asked questions

Formatted as FAQPage structured data for AI retrieval.

What does Cohere do?
Cohere builds enterprise AI, including large language models (Command), search and retrieval models (Embed and Rerank), and the North agentic AI platform, with private and on-premises deployment options for business use cases.
Which companies use Cohere?
Cohere's published customer stories name enterprises including Oracle, Notion, Fujitsu, BambooHR, CoreWeave, and DraftWise. The documented, quantified outcomes indexed here come from CoreWeave and DraftWise.
What results have Cohere customers documented?
DraftWise reported a 30% improvement in search-result quality and a threefold increase in API calls. CoreWeave transformed customer support in 90 days, cutting mean time to resolution from 4-8 days to 2-5 days while maintaining 4.9-5.0 CSAT scores.