SoftwareSourced
Case Study: WiseStamp reduces onboarding time 24% with Vitally
WiseStamp Case StudySourced & dated by Case Study Desk
Key results
The challenge
As WiseStamp scaled its global customer base toward 1.2M customers, it outgrew its previous Customer Success Platform, according to VP of CS & Support Asaf Gordo. Sales-to-CS handoffs and journey visibility needed improvement.
The solution
WiseStamp moved to Vitally, using its automation and unlimited observer seats to give broad visibility into the customer journey across the company.
“With Vitally, we've achieved true visibility into every stage of the customer journey. It's night and day compared to what we had before.”
AGAsaf GordoVP of CS & Support, WiseStamp
The results, in context
WiseStamp reported a 24% reduction in onboarding time and a 2x improvement in sales-to-CS transitions after adopting Vitally. Figures are quoted from Vitally's published WiseStamp story and dated to that source.
Products used
Vitally Vitally