Case Study: A major US transportation company achieves 91% legal review time reduction with Leah
Key results
The challenge
A major US transportation and logistics corporation with 60+ corporate departments managed contracts through spreadsheets, email negotiations, and scattered repositories in SharePoint and Box. A single legal counsel handled reviews across the organization, with more than 100 agreements awaiting attention and delays measured in months, and service requests sat on hold for an average of 71 days. A prior CLM evaluation had failed over inadequate onboarding and inaccurate metadata extraction across 1,000+ documents.
The solution
The company selected Leah's CLM platform, identified as a market leader through Gartner research, for automated metadata extraction with plain-English clause summaries, historical-precedent surfacing, and end-to-end workflow automation with approval tracking, e-signature, and Outlook integration.
The results, in context
Within one year, legal review times for service requests dropped 91%, from 11 days to one day, and software-request reviews fell 71%, from 38 days to 11 days. The organization centralized 1,081 contracts in a searchable repository and eliminated the 71-day average on-hold status entirely, while the marketing team processed 35-47 contract requests a month with e-signature adoption of 60-62%.