Case Study: UnityAI grows revenue 5X with Vapi voice agents for healthcare
Key results
The challenge
Healthcare scheduling was inefficient and fragmented, with patients facing phone tag, repeated information requests, and scheduling errors. Offshore call centers had limited context on patient cases, delaying access to care.
The solution
UnityAI integrated its clinical optimization platform with Vapi's voice AI to handle appointment scheduling that accounts for real-time availability and no-show probability. The system updates patient records across systems and supports compliance requirements.
“Healthcare scheduling is far more complex than booking a haircut. It depends on the patient's detailed condition, what else is happening with the clinic, and the company itself. Voice is the last mile, and AI voice is a key unlock.”
EJDr. Edmund JacksonCEO, UnityAI
The results, in context
Vapi reports 5X revenue growth for UnityAI, 250,000+ monthly patient calls handled, and a 50% cost reduction versus traditional call centers. These figures are quoted from Vapi's UnityAI customer page and dated to that public source.