Case Study: A top five global retailer cut zero-results queries by 91% with Lucidworks Never Null

Key results

The challenge

One of the world's top five retailers was losing potential sales when customer searches returned no results. The company needed to ensure every query surfaced relevant products.

The solution

The retailer deployed Lucidworks Never Null with semantic vector search to guarantee relevant results even for queries that previously returned nothing, matching shopper intent more accurately.

The results, in context

Using Lucidworks Never Null and semantic vector search, the retailer reduced zero-results queries by 91%, increased average order value by 28%, and grew search-influenced orders by 30%.

Products used