Case Study: Tidemark improved issue response time 3x with centralized logging on Logz.io
Key results
The challenge
Tidemark, an enterprise performance-management cloud platform, needed an easy way to collect, analyze, and visualize log data generated across its distributed frontend, backend, and infrastructure services. It also had to let support and customer success teams, plus an extensive network of external consultants, access log data safely and securely. An in-house ELK deployment proved too resource-intensive to implement and maintain.
The solution
Tidemark migrated to Logz.io's managed ELK service, completing the integration within a few weeks with help from the customer success team, and used the User Tokens feature to safely share pre-configured Kibana objects with partners and customers. Around 30 employees across engineering, DevOps, support, and customer success use the platform to analyze roughly 50 GB of log data shipped daily.
“Logz.io provided us with a central logging solution that improved response times and customer satisfaction tremendously.”
APAmit ParikhDirector of Engineering, Tidemark
The results, in context
According to Logz.io's published case study, Tidemark improved its issue response time 3x, resolving customer issues faster and improving customer satisfaction. In one major production outage, Logz.io's log data pinpointed the root cause as concurrent write-backs triggering long-running database transactions that overloaded a shared RDS Postgres instance.