Case Study: Talkdesk cuts P99 query time 85% with Starburst Galaxy
Key results
The challenge
Talkdesk, a global cloud contact center provider, faced slow query performance and high query failure rates as it scaled its Apache Iceberg lakehouse. Complex data access across many tools hindered consistent, predictable analytics.
The solution
Talkdesk adopted Starburst Galaxy as the query layer over its Iceberg lakehouse, consolidating tooling and standardizing data access. The move targeted query speed, reliability, and operational simplicity as the platform scaled.
“With Starburst Galaxy, our P99 query time went down from twenty minutes to three minutes—an 85% improvement, bringing consistency and predictability even as we scale.”
RCRicardo CardanteSenior Data Engineer, Talkdesk
The results, in context
P99 query time fell 85%, from twenty minutes to three, according to the customer. Query error rates were reduced 150x, and 20 separate tools and services were consolidated onto the platform.