Case Study: Supabase scales billing operations and fraud detection with Hex
Key results
The challenge
Supabase's billing team resolved tickets slowly because agents had to query multiple systems, and fraudulent or misconfigured spend was often detected weeks after the fact. Building analytics such as churn dashboards required months of engineering time.
The solution
Supabase adopted Hex to consolidate billing information and refund actions in one place, surface fraud signals the same day, and let teams build dashboards and churn models using the Notebook Agent.
“Hex is absolutely magical. It gives everyone fast, easy access to all the data in the business.”
PSPrashant SridharanHead of Product Marketing, Supabase
The results, in context
Supabase prevented approximately $300K in fraudulent or misconfigured spend over 10 months and cut billing ticket resolution time by 92%, from two minutes to ten seconds, saving about 480 hours a year. Fraud detection became 97% faster, moving to same-day from six weeks, and churn dashboard development time fell 96%, from four months to 30 hours. Hex was adopted across 9+ teams with 50 dashboards refreshed weekly.