Case Study: Patreon Accelerates Global Growth While Keeping Creators Safe with Sift
Key results
The challenge
Patreon, a creator monetization platform, relies on real-time fund transfers, making it critical to identify and prevent fraud before an unauthorized transaction occurs. Payment fraud often involved stolen credit card credentials, leading to money laundering and chargebacks. As Patreon expanded its global reach, chargeback volume and fees rose, straining resources.
The solution
Patreon partnered with Sift to detect, mitigate, and prevent fraud across the platform. This allowed Patreon to welcome trusted customers in real time without creating friction at signup.
“Sift has been an invaluable partner in helping Patreon detect, mitigate, and prevent fraud on our platform.”
RHRick HiltbrunnerDirector of Fraud Operations, Patreon
The results, in context
Patreon reports a 19x return on investment with Sift and a 99.37% new user acceptance rate, demonstrating that it can accept trusted customers while controlling fraud and chargeback exposure. Sift also contributed to a reduction in fraud losses.