Case Study: Scorpa Co cuts communications spend 40% by consolidating voice and AI on Telnyx
Key results
The challenge
Scorpa Co, a Colombia-based AI voice solutions provider, ran telephony on Twilio and AI on a separate provider. Audio traveling between the two providers before reaching the caller introduced pauses that made conversations feel synthetic, and numbers would fail to connect. When something broke between the telephony and AI layers, each vendor pointed at the other, leaving no single point of accountability.
The solution
Scorpa moved its entire voice AI platform onto Telnyx, running Voice AI Assistants for inbound and outbound calls, SIP Trunking on carrier-owned infrastructure for delivery into Colombia and Mexico, and inference on Telnyx Edge Compute in the same facilities where calls terminate. Executive Director Alexander Rojas reported the migration took under a week of initial testing, with call recording and number provisioning handled natively rather than through third parties.
“We've reduced previous expenses by 40%.”
ARAlexander RojasExecutive Director, Scorpa Co
The results, in context
After consolidating two vendor relationships into one carrier-owned stack, Scorpa Co reported reducing its previous expenses by 40%. The company also reported zero customer churn since migrating to Telnyx, attributing it to the absence of failures, errors, or drop-offs, and said client referrals are now driving growth. Figures are quoted from Telnyx's published customer story (dated Jun 24, 2026).