Case Study: Schweiger Dermatology triples positive Google reviews with AskNicely
Key results
The challenge
With over 250 patient providers and more than one million visits per year across a rapidly expanding footprint, Schweiger Dermatology Group needed to scale patient experience management and spot trends without relying on traditional healthcare surveys.
The solution
Schweiger chose AskNicely to gather patient feedback, identify one-off issues and positive trends, and coach providers, turning feedback into action across the practice.
“We chose AskNicely versus something more traditional in healthcare. It helps spot trends that may seem like one-off incidents or track positive trends.”
JGJulie GessinChief Operating Officer, Schweiger Dermatology Group
The results, in context
After implementing AskNicely, Schweiger Dermatology saw a 3x increase in positive Google reviews. Roughly 50% of patient providers improved their individual NPS scores by 12 points in a year, reflecting the impact of frontline coaching.