Case Study: Refresher cuts support staff 64% with LiveAgent
Key results
The challenge
Refresher is one of Slovakia's most-visited lifestyle and technology websites, covering fashion, music, and trending content for a millennial audience, with expansion into the Czech Republic. Managing communication across a dispersed editorial team plus advertiser correspondence through a shared mailbox used by dozens of people became difficult to control and prioritize.
The solution
Refresher moved communication into LiveAgent, using ticket management, automation rules, and team collaboration features to organize incoming messages, filter community noise from business-critical correspondence, and improve responsiveness to advertisers.
“What we love about LiveAgent is flexibility in terms of responding to tickets and way better communication within our team.”
GBGabor BorosCEO, Refresher
The results, in context
LiveAgent reports Refresher reduced its support staff 64%, from 14 agents to 5, while resolving 1,700+ tickets per month. Figures are quoted from LiveAgent's published success story and dated to retrieval.