Case Study: PR-Dashboard saw 91% more high-quality live chats after switching from Zendesk to HelpCrunch
Key results
The challenge
PR-Dashboard is a Netherlands-based company that helps PR managers and reporters connect. The team was using Zendesk for live chat but sought a solution that would drive more and higher-quality customer conversations.
The solution
PR-Dashboard switched to HelpCrunch, adopting its live chat widget and mobile app. The case study attributes the change to HelpCrunch's chat design, reliability, and customer support.
“The product is great and your enthusiasm and personal attention to customers makes a big difference.”
JBJeroen BorgesiusCEO, PR-Dashboard
The results, in context
After switching to HelpCrunch, PR-Dashboard reported 91% more high-quality live chat conversations. Customers started using the new live chat twice as often as the previous solution, and the case study describes improved conversation quality and customer satisfaction.