Case Study: Penglase & Benson converts 25% more clients with Lawmatics
Key results
The challenge
Penglase & Benson, a Doylestown, Pennsylvania firm handling civil litigation, criminal, family, and estate matters, lacked real-time visibility into overnight inquiries and follow-ups. Missed follow-ups were leading to lost prospective clients.
The solution
The firm adopted Lawmatics for real-time pipeline visibility and faster follow-up, letting partners review overnight activity and act before the workday started.
“We would have lost at least five clients completely if we hadn't gone back into Lawmatics, caught the missed follow-up, and reached back out. Those clients hired us.”
JBJohn BensonManaging Partner, Penglase & Benson
The results, in context
Lawmatics reports that Penglase & Benson converted 25% more clients as a result of faster follow-up and real-time pipeline visibility. The firm also recovered at least 5 clients whose follow-ups had been missed and who then hired the firm.