Case Study: How American Medical Response scaled contract operations on Onit Unity
Key results
The challenge
A federal settlement required AMR to track contracts electronically, but a lean legal team of about 10 people managed high contract volumes across 40 states on a rigid in-house Microsoft SQL system that lacked flexibility and visibility. The organization also needed to scale through a merger and spin-off.
The solution
AMR implemented Onit's Unity platform with dynamic, configurable workflows integrated with DocuSign, enabling role-based access across departments and rapid setup of separate instances following the spin-off.
The results, in context
AMR reports processing over 3,800 contracts in a single year and supporting a legal team expansion from 10 to 35 with zero disruption, alongside centralized contract storage. The figures are quoted from Onit's public case-study page and dated to the index date.