Case Study: Noritz cuts data-review effort 70% with DataRobot predictive and generative AI
Key results
The challenge
At Noritz, a major Japanese manufacturer of residential water heaters, ineffective knowledge sharing between engineers with different levels of expertise extended resolution times and lowered customer satisfaction. Quality assurance and field engineering teams needed to standardize diagnostics across skill levels.
The solution
Noritz built a Diagnostics AI Assistant on DataRobot that uses predictive and generative AI to standardize field-engineer data entry, automatically classify breakdown cases, and recommend resolutions matched to identified breakdown patterns.
The results, in context
Generative AI reduced the effort needed to review and process data by 70%, letting the Noritz AI team deliver new models faster. The quality control and field engineering divisions increased support quality and operational efficiency.