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Case Study: MUJI grows online revenue 50% with Adyen

MUJI Case StudySourced & dated by Case Study Desk
Key facts · TL;DR
Company
MUJI
Industry
Retail
Challenge
MUJI needed the right local payment options to support country expansion as part of its ecommerce growth strategy.
Headline result
MUJI increased online revenue 50%, average transaction value 5%, and payment conversion 4% with Adyen

Key results

50%
Revenue increase
year over year
5%
Average transaction value increase
year over year
4%
Payment conversion increase
year over year

The challenge

MUJI, a Japanese retail brand, made country expansion a key part of its ecommerce growth strategy. Providing the right payment options in each new market was critical to making that expansion a success.

The solution

MUJI consolidated its online payments onto Adyen's single platform, adding local payment methods and keeping checkout simple and consistent across multiple markets.

Adyen made it easier for us to scale across multiple markets while keeping checkouts simple and consistent for our customers. The impact is clear in our metrics.

CH
Chuan Huang
Head of Ecommerce, MUJI

The results, in context

MUJI reported a 50% increase in revenue, a 5% increase in average transaction value, and a 4% rise in payment conversion year over year. The company attributes the gains to scaling across markets while keeping checkouts consistent for customers.

Products used

Adyen Adyen single platformAdyen Local payment methodsAdyen Cross-border acquiring