Case Study: M4Markets grows engagement 80% with LiveAgent
Key results
The challenge
M4Markets is a multi-regulated global broker serving an international base of traders. Its previous setup created challenges in delivering consistent, round-the-clock support, with high agent workload from manual processes at times affecting response times and client experience across multiple channels and languages.
The solution
M4Markets deployed LiveAgent with an AI chatbot to provide instant, 24/7 first-line support and multilingual coverage for its international clients. The rollout integrated the company's email and channels into LiveAgent, completed in a focused two-week implementation.
“LiveAgent has transformed our client support operations—from fragmented communication to a streamlined, data-driven, and client-first process.”
SCSam ChaneyCommercial Director, M4Markets
The results, in context
LiveAgent reports M4Markets achieved an 80% increase in engagement across international regions after deploying the platform, with implementation completed in two weeks. Figures are quoted from LiveAgent's published success story and dated to retrieval.