Case Study: Wonderschool goes from a 10% to a 100% parent-call answer rate in one month with Lorikeet
Key results
The challenge
Wonderschool's Helping Hands parent support line answered roughly one in ten inbound calls, with nine in ten reaching voicemail. Google verification scam calls made up roughly half of inbound volume, burying genuine enrollment inquiries.
The solution
Wonderschool deployed a Lorikeet voice AI agent with live database access to handle parent calls end-to-end — qualifying callers, checking real availability, processing enrollment, and routing handoffs with full context.
“After one month live, our voice AI is answering every single parent call. 100% of calls answered and handled, where answer rate used to be around 10%.”
OROgbemi RewaneAI Product Operations, Wonderschool
The results, in context
Within the first full month live, the answer rate moved from around 10% to 100%. Roughly half of inbound volume was scam noise, now absorbed with zero triage time and 0% of those scam calls reaching the support team. Hang-ups fell from 43% to 9%, and 85% of genuine parent calls reached a useful outcome in the same conversation.