Case Study: LiveChat more than doubles its subscriber base on Recurly
Key results
The challenge
LiveChat, a customer service software company, needed a subscription billing platform that could scale as it expanded from a single product into a family of products including ChatBot, HelpDesk, and KnowledgeBase. The team evaluated several billing options before selecting a platform to support rapid subscriber growth.
The solution
LiveChat installed Recurly and merged it with its backend systems, reaching full production in less than three weeks. The company built on Recurly's Revenue Recovery and iterated its dunning process to run up to 13 days beyond the billing cycle.
“We investigated several billing options, and Recurly clearly stood out from the rest.”
SKSzymon KlimczakChief Marketing Officer, LiveChat
The results, in context
Within 18 months of installing Recurly, LiveChat more than doubled its subscriber base, reaching well over 30,000 subscribers. The company also credited Recurly's Revenue Recovery with recovering hundreds of thousands of dollars per month.