Case Study: Kavak reports +200% revenue growth with Vapi voice agents
Key results
The challenge
Kavak grew roughly 100x in 25 months, making its concierge-level service model hard to sustain. The company faced capacity constraints and limited visibility into thousands of daily customer interactions.
The solution
Kavak deployed Vapi voice AI agents across the customer journey, including sales calls, inspection scheduling, financing calls, and post-sale feedback. Fine-grained control let the team iterate quickly on agent personality and tone.
“We reached profitability in Mexico due to this transformation. We're serving twice the customers we were serving before.”
AMAlejandro MazaChief Product & AI Officer, Kavak
The results, in context
Vapi reports +200% revenue growth, a +20-point NPS improvement, a +30% increase in conversion rates, and 2x customer-serving capacity while reaching profitability in Mexico. These figures are quoted from Vapi's Kavak customer page and dated to that public source.