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Case Study: Jobvite increases delivery throughput 80% and cuts resolution time 72% with Jellyfish

Jobvite Case StudySourced & dated by Case Study Desk
Key facts · TL;DR
Company
Jobvite
Industry
Recruiting software
Challenge
No clear view of how engineering time was spent
Headline result
80% more throughput; 72% faster resolution

Key results

80%
Delivery throughput increase
72%
Decrease in average resolution time
priority 2 & 3 tasks
60 days
Reduction across delivery SLAs

The challenge

Jobvite's engineering leadership lacked a clear way to see how people actually spent their time versus what they were assigned, and needed a visibility tool to manage delivery and service levels.

The solution

Jobvite used Jellyfish to make delivery and resource allocation visible and to track service-level performance.

“For all of this to work, we needed a visibility tool like Jellyfish. Bottom line, we couldn't do this without Jellyfish.”

RT
Ron Teeter
Chief Architect, VP of Engineering, Jobvite

The results, in context

Jobvite reported an 80% increase in delivery throughput and a 72% decrease in average resolution time for priority 2 and 3 tasks, cutting roughly 60 days across delivery SLAs.

Products used

Jellyfish Delivery ManagementJellyfish DevOps Metrics