Case Study: Jackpocket cuts deploy incidents by 90% with LaunchDarkly
Key results
The challenge
Jackpocket operates in a complex regulatory environment that requires state-specific feature compliance. The team faced deployment bottlenecks, could not target features to specific user groups, and had lengthy rollback procedures across multiple tech stacks.
The solution
Jackpocket adopted LaunchDarkly feature flags with advanced targeting, segments, multi-variations, and a Jira integration to manage compliance-based releases and roll out features to smaller user groups before wider exposure.
“Avoiding outages with one click, saving revenue and lowering recovery time by 66% is game-changing for us.”
TRTodd ResudekPrincipal Engineer, Jackpocket
The results, in context
Jackpocket reduced deploy incidents by 90% and increased deployment frequency from 3 per month to daily deployments. Mean time to recovery improved from 30 minutes to under 10 minutes, a 66% reduction, and more than 90% of new services are now deployed on-demand.