Case Study: iQmetrix catches 100% of incidents before customers report them with Honeycomb

Key results

The challenge

iQmetrix, a telecom retail commerce software provider with decades of product history, operates hundreds of services. Around 64% of incidents were reported by customers before engineering caught them, and a large share of incidents could not be resolved to a root cause.

The solution

iQmetrix adopted Honeycomb, using BubbleUp to investigate incidents without deep prior knowledge of each service and tuning alerting to convert noise into actionable pages.

The results, in context

iQmetrix now detects 100% of incidents before customers report them, and reduced alert noise so that more than 80% of pages are actionable.

Products used