UtilitiesSourced

Case Study: Wave Utilities lifts training completion from 78% to 98% with Go1

Wave Utilities Case StudySourced & dated by Case Study Desk

Key facts · TL;DR

Company

Wave Utilities

Industry

Utilities

Challenge

Falling engagement and completion scores

Headline result

Wave Utilities raised training completion rates from 78% to 98% and improved learning comprehension scores from 2/5 to 4.36/5 with Go1.

Key results

98%

Training completion rate

up from 78%

4.36/5

Learning comprehension score

up from 2/5

The challenge

With engagement and completion scores falling and content scattered, Wave Utilities' 350-strong workforce needed a new approach to upskilling and reskilling, plus a system to view learner engagement at a glance.

The solution

Wave Utilities used Go1's content library, integrated with its LMS, to build well-rounded learning paths and give leaders visibility into engagement and activity.

“Previously, we were seeing completion rates of about 78 percent, but now we're at 98 percent. Our auditors are absolutely thrilled, as is the senior leadership team.”
MR
Mandy Rutherford
L&D Manager, Wave Utilities

The results, in context

Training completion rates rose from 78% to 98%, well above Wave Utilities' service level agreement requirements. Employee scores for learning comprehension increased from 2/5 to 4.36/5.

Products used

Go1 Go1 content library