Energy & UtilitiesSourced
Case Study: An 80-million-customer energy giant replaces voice with AI-powered digital service
Global Energy Company Case StudySourced & dated by Case Study Desk
Key results
The challenge
A leading global energy company serving 80 million customers wanted to shift customer support from voice-led service to digital-first engagement across the UK, Germany, and Turkey.
The solution
The company used Kore.ai to deploy AI-powered digital service across three markets, automating customer sessions and reducing reliance on voice channels.
The results, in context
The energy company reported 60% automation and 350k+ yearly sessions across 3 live markets (UK, Germany, and Turkey). Figures are quoted from Kore.ai's published customer story and dated.
Products used
Kore.ai Kore.ai AI for ServiceKore.ai Kore.ai Agent Platform