Case Study: Get It Made improves team efficiency by 250% with Hiver
Key results
The challenge
Get It Made, a UK manufacturing-as-a-service company, originally ran all customer and supplier communication out of a single Gmail account. As the team grew, working from one inbox led to duplicated replies, missed emails, and constant back-and-forth to check the status of messages.
The solution
The team evaluated Hiver, Front, Gmelius and Drag, and chose Hiver for its clean interface and native Gmail integration. They adopted Hiver's shared inbox, Templates, Notes and Automations to assign incoming quotes and queries and to standardize responses to common questions.
“The UK manufacturing industry can sometimes have a reputation for being slow and difficult to communicate with. Hiver has allowed us to break this stereotype and customers have described us as a 'breath of fresh air' with our excellent customer service.”
FBFin BrownProject Manager, Get It Made
The results, in context
Get It Made reports a 250% increase in team efficiency since adopting Hiver, along with a 25% increase in response times and a 33% increase in the number of emails sent and received. The team also credits Hiver with enabling a smooth shift to fully remote work.