Case Study: ServiceTitan's journey to better performance through data
Key results
The challenge
ServiceTitan needed a standardized way to understand product usage across its many product areas and compare them, so teams could independently identify bottlenecks rather than relying on ad hoc analysis and support tickets.
The solution
ServiceTitan adopted Fullstory, using Session Replay and funnel analysis to quickly identify user issues, and integrated Fullstory Anywhere with Snowflake to aggregate and analyze user data. This empowered product teams to explore data independently.
“Fullstory allowed us to have a standardized way of looking at usage across product areas and compare them to one another. It has been invaluable in identifying bottlenecks and optimizing workflows.”
RPRachel ProvostManager of Product Intelligence, ServiceTitan
The results, in context
ServiceTitan saved more than 100 hours using Fullstory tools, standardizing how it evaluates usage across product areas and surfacing bottlenecks to optimize workflows.