Case Study: Fortune 50 financial institution modernizes global banking service operations with AI

Key results

The challenge

A Fortune 50 financial institution needed to modernize service operations spanning treasury, trade, and international banking. It handled roughly 1.5 million annual voice interactions and sought automation and cost savings at scale.

The solution

The bank used Kore.ai to automate voice service interactions across its global banking operations, deflecting routine requests and streamlining service.

The results, in context

The institution reported a 42.3% automation rate and $1.9M in projected savings across 1.5M annual voice interactions. Figures are quoted from Kore.ai's published customer story and dated.

Products used