Case Study: Cribl cuts security-questionnaire turnaround from 4–6 weeks to about 2 days with TrustCloud
Key results
The challenge
Cribl's customer security assurance relied on manual back-and-forth, with security answers spread across multiple systems and departments. Without a single system of record, responses were slow and inconsistent, and turnaround did not help customers buy with confidence.
The solution
Cribl moved customer security assurance onto TrustCloud, shifting from a process one team member handled manually to customer self-service through a transparent trust portal, backed by a single system of record and defined SLAs.
“Two years ago, it took four to six weeks to complete a questionnaire. Now, it takes about 2 days, and sometimes even 24 hours.”
JZJon ZayicekCustomer Security Assurance Leader, Cribl
The results, in context
Questionnaire turnaround fell from 4–6 weeks to about 2 days, and sometimes 24 hours. Roughly 80% of closed deals now involve customer security assurance through questionnaires, trust-portal access, and legal or security conversations, and several customers reviewed the transparent trust portal and avoided sending questionnaires altogether.