Case Study: Cotality cuts contract cycle time 75% with Conga CLM
Key results
The challenge
Cotality (formerly CoreLogic) wanted to increase the speed at which it could respond to RFPs, but its legacy contract management system captured only the most basic metadata. Stakeholders couldn't identify bottlenecks or challenges because there was no reliable tracking in place, and their stated priority was gaining visibility into contract status.
The solution
Cotality enlisted Conga CLM to increase automation, measure workflow cycle time, and properly manage exceptions, migrating its CRM from Oracle to Salesforce at the same time. It also deployed Conga Grid as the foundation for data quality, and the six-month implementation emphasized change management and training.
“Training and change communications are key. It doesn't matter how strong the solution is, if people are not willing to use it or are not committed to its success, the project is going to be a failure.”
MLManuel LopezSenior Leader, Strategic Contracting and Proposal Management, Cotality
The results, in context
Cotality achieved a 75% cycle-time reduction and automated 28% of transactions, up from 8%. It increased automated templates to 30 from just five, enabled automated processing for three times as many contracts as before, and used Conga Grid to reduce the number of data gaps from 3,000 to zero.