Case Study: How Bolna powers 1M+ voice AI calls a month with Plivo
Key results
The challenge
Bolna builds AI voice agents that handle sales, support, and logistics calls for businesses across India, running around the clock. Before Plivo, it cycled through multiple telephony providers with consistent problems: outdated documentation, sluggish integrations, and support teams that could not keep pace with a platform scaling as fast as Bolna.
The solution
Bolna runs its own AI orchestration on top of Plivo's infrastructure, using Plivo for carrier-grade reliability, media streaming, and dynamic routing while deciding where the platform ends and its own stack begins.
“If today you're building anything in voice AI and you're not using Plivo as a provider, you're probably making a mistake.”
PSPrateek SachanCo-Founder & CTO, Bolna
The results, in context
Bolna reported 1M+ calls every month at 99.9% uptime, with Plivo handling 10x burst scaling during flash sales and campaign bursts without dropping calls. Integration took less than a day, and the platform scales globally across 100+ countries.