SoftwareSourced
Case Study: Blip onboards customers 41% faster and cuts support tickets 15% with LearnWorlds
Blip Case StudySourced & dated by Case Study Desk
Key results
The challenge
Blip, a conversational-AI and customer-engagement platform, faced a complex product with no automated onboarding process. This contributed to low product adoption and satisfaction and to customer churn.
The solution
Blip partnered with LearnWorlds to build Blip Academy, standardizing customer onboarding and training into structured, scalable courses delivered through the platform.
“If in a week, our team could onboard five companies, now they can onboard ten companies in one training session, in one day.”
LOLara OliveiraCommunity Learning Experience Specialist at Blip
The results, in context
Within two years, Blip reported onboarding customers 41% faster, with onboarding time decreasing from 73 to 43 days. Over the same period, support tickets dropped by 15% and course completion rates increased tenfold.
Products used
LearnWorlds Blip AcademyLearnWorlds LearnWorlds platform