Case Study: Autodesk cuts partner time to first call 80% with Postman
Key results
The challenge
Autodesk needed to onboard a growing set of external partners onto its APIs and shorten the time it took each partner to make a first successful API call. Manual onboarding was slow and hard to scale.
The solution
Autodesk adopted the Postman Enterprise plan and built Partner Workspaces, using Collections and a public workspace to give partners a self-serve path to discover, test, and call its APIs.
“The Customer Success team has provided honest feedback to elevate our Postman experience. We've saved hours in everyday API activities such as partner support and time to first call.”
DSDomenico ScuottoSenior Partner Integration - EMEA, Autodesk
The results, in context
With Partner Workspaces, time to first call fell from under an hour to three minutes — an 80% improvement — and the number of partner-facing APIs grew from 10 to 50. Autodesk onboarded over 200 global partners to those APIs, while partner API traffic rose from 40 million per year to 60 million per month.