Case Study: athenahealth cuts secrets issue resolution from 4 hours to under 30 minutes with Vault
Key results
The challenge
athenahealth, whose network serves records for more than 40% of U.S. patients across 10,000+ customers and 160,000+ providers, managed secrets across hundreds of bare metal servers through a manual ticketing system. Resolving secrets availability issues could take up to four hours.
The solution
athenahealth consolidated thousands of secrets into HashiCorp Vault and distributed them to web, database, and application servers, combining Vault's availability with the provisioning and discovery capabilities of HashiCorp's other tools to apply secrets policies and roles automatically at scale.
“By combining Vault's availability with the provisioning and discovery capabilities of HashiCorp's other tools, we've virtually eliminated our old secrets ticketing system and can resolve availability issues in under 30 minutes instead of four hours.”
JBJeff ByrnesLead Site Reliability Engineer, athenahealth
The results, in context
athenahealth virtually eliminated its old secrets ticketing system and reduced availability issue resolution from four hours to under 30 minutes. Its Vault deployment now processes roughly 300 million requests for secrets per day.