Contact CenterSourced

Case Study: How Aloware saw a 50% usage surge for its AI products with AssemblyAI

Aloware Case StudySourced & dated by Case Study Desk

Key facts · TL;DR

Company

Aloware

Industry

Contact Center

Challenge

Aloware needed to add AI voice analytics without heavy internal development.

Headline result

AssemblyAI helped Aloware scale AloAi Voice Analytics without heavy internal build

Key results

50%

Of client base converted to AI-powered packages

since Dec 2024 launch

27%

Increase in lead-to-close rate

JobNimbus

200M

Calls and texts processed

worldwide

The challenge

Aloware is an AI-powered contact center solution helping companies turn leads into deals. As the contact-center industry shifted toward data-driven decision-making and AI-driven efficiency, Aloware needed to build AI features such as call summarization, sentiment analysis, and speaker separation without dedicating extensive internal development resources.

The solution

Aloware built its AloAi Voice Analytics on AssemblyAI's transcription and summarization models, adding sentiment analysis and speaker separation to power customizable AI summaries and call insights.

“The ongoing support has been strong and AssemblyAI continues to act like real partners, not just vendors.”
HS
Hugo Salomon
Senior Product Manager, Aloware

The results, in context

Since AloAi's December 2024 launch, 50% of Aloware's client base has converted to its AI-powered packages, a customer (JobNimbus) increased its lead-to-close rate by 27%, and the platform has processed more than 200 million calls and texts worldwide.

Products used

AssemblyAI Speech-to-Text APIAssemblyAI Audio Intelligence