Case Study: Paris Baguette reached 98% listings accuracy across 300+ franchise locations with Alchemer
Key results
The challenge
Paris Baguette operates more than 300 independently run franchise cafés across the United States and Canada. Maintaining a consistent customer experience, keeping location listings accurate, and identifying operational issues quickly across all sites was difficult without a centralized view.
The solution
Paris Baguette built a centralized program on Alchemer combining reviews, surveys, listings management, and AI-powered sentiment analysis, enabling weekly reporting, bulk edits, and per-location visibility for the operations team.
“If you need a one-stop shop for listings and reviews, Alchemer is it. Being able to do bulk edits and see reports for every single location we oversee is super helpful for everyone.”
JCJason ChanOps Service Analyst, Paris Baguette
The results, in context
Paris Baguette reports 98% listings accuracy across all locations and a brand rating increase from 4.2 to 4.4 on Google. Over the period it collected more than 146,000 pieces of customer feedback across reviews and surveys, 5x the volume of the prior five years.